Frequently Asked Questions
Everything you need to know about shopping with Matte Collection
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the US. International orders can take 7-21 business days depending on the destination and customs processing.
What is your return policy?
We offer returns for store credit only within 30 days of delivery. All items must be unworn, unwashed, and have original tags and hygiene liners attached.
How do I know which size to choose?
Please refer to our comprehensive Size Guide located on each product page. Our items are generally true to size, but we recommend sizing up if you are between sizes for a more comfortable fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or make changes to an order once it has been confirmed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Do you restock items that are sold out?
Many of our popular styles are restocked. We recommend signing up for back-in-stock notifications on the specific product page to be alerted immediately when your size is available.